Frequently asked questions
Everything you need to know about TABLE214 — how it works, what it costs, and how teams get started.
Can't find your answer? Email our support team.
Platform & Pricing
What is TABLE214?
TABLE214 is a reservation and operations platform built for restaurant teams. It brings reservations, no-show protection, and payment visibility into one workflow — reducing manual coordination before service and giving teams better control during service.
How is TABLE214 priced?
TABLE214 uses flat platform pricing. You are not charged per cover or per guest, which keeps cost planning predictable as your restaurant grows.
Is there a free trial or demo available?
Yes. You can request a focused 30-minute demo by emailing contact@table214.com. We will walk you through the platform against your specific service model.
How long does onboarding take?
Most locations are fully configured within five business days. Onboarding covers floor capacity, pacing rules, payment policies, and confirmation automation.
Reservations & No-Shows
How does no-show protection work?
You configure card hold, deposit, or prepay rules per service profile — by daypart, party size, or event window. When a guest books, the policy is applied automatically. Teams see an average 38% reduction in no-shows after policy setup.
Can I set different policies for different services?
Yes. Policies are configurable per daypart (lunch, dinner, brunch), party size threshold, and special event windows — giving you granular control without manual overrides.
Do guests receive confirmation and reminder messages?
Yes. TABLE214 runs automated confirmation and reminder sequences that are tuned for conversion. They reduce avoidable no-shows without requiring manual follow-up from your team.
Can guests book directly from our website?
Yes. You can publish booking flows to your own website and social channels without changing your existing team process.
Payments
What payment methods are supported?
TABLE214 supports card-on-file holds, partial deposits, and full prepayment. The method applied at checkout is determined by the policy rules you configure per service.
Where do I see reservation and payment data together?
Every booking and payment event is surfaced in a unified ops timeline. This means your host team, floor lead, and finance contact all work from one source of truth rather than switching between tools.
Does TABLE214 handle payment reconciliation?
Yes. Connected payment and booking records give your team a cleaner trail for end-of-day reconciliation without exporting data from multiple systems.
Support
How do I get help if something goes wrong during service?
You can reach our support team at help@table214.com. For general enquiries or account questions, use contact@table214.com.
Is TABLE214 suitable for multi-location operators?
Yes. The platform supports multiple branches under one account. Each location can have its own floor layout, pacing rules, and payment policies while staying visible in a shared ops view.
Still have questions?
Our team is happy to walk you through the platform, answer policy questions, or set up a demo tailored to your operation.